Future Proof Marketing ("FPM") provides AI-powered marketing automation services to NDIS providers in Australia. This policy explains what personal information we collect, why we collect it, and how we handle it — in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Who This Policy Applies To
This policy covers visitors to our website, NDIS providers who enquire about or purchase our services, participants and families who message a Client's AI agent, and support workers whose profiles are submitted to us by a Client.
2. What We Collect
We may collect contact details (name, email, phone, business name), business information provided via our Client Intake Form, worker profile information, discovery call recordings and transcripts (with your consent), payment information processed through Stripe, and Messenger conversation data from participants who contact a Client's AI agent.
3. How We Use Your Information
We use information to conduct Business Analysis calls and generate Pain Point Diagnosis Reports, build and train AI Messenger Agents, process payments, communicate about bookings and services, and improve our products.
4. AI Processing
We use Anthropic's Claude API to generate reports and power AI Messenger Agents. All AI-generated outputs are human-reviewed before being acted on or sent. We never describe our service as "fully automated."
5. Who We Share Information With
We do not sell your personal information. We share data only with: Anthropic (Claude API), Meta (Facebook Messenger), Stripe (payments), Google (Workspace, Sheets), and Calendly/Zoom (scheduling). Each provider has their own privacy practices.
6. Participant Messaging
If you message an NDIS provider using our AI agent, your enquiry is handled on behalf of that provider. The provider remains responsible for how your information is used in delivering their services.
7. Data Storage & Security
Data is stored using Google Sheets, Stripe, and Railway (encrypted connections). We take reasonable steps to protect personal information but cannot guarantee absolute security.
8. Your Rights
Under the Australian Privacy Principles, you may request access to, correction of, or deletion of your personal information. If unsatisfied with our response, contact the OAIC at oaic.gov.au.
9. Contact Us
Email: hello@futureproofmarketing.com.au · Phone: 0476 257 198 · ABN: 99 234 038 294